Privacy Policy

This Privacy Policy explains how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pizza-jets.rest, place an order, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this policy, please discontinue use of our website and services.

We operate in the United States and comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant state and federal regulations governing the collection and use of personal information.

1. About Us

Jet's Pizza operates the website pizza-jets.rest and provides food ordering and related services to customers across the United States. For any privacy-related questions, requests, or concerns, you may contact us using the details below:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us directly, we may collect the following personal details:

• Full name
• Email address
• Phone number
• Mailing and delivery address (street address, city, state, ZIP code)
• Date of birth (when required for age verification or promotional purposes)
• Username and password (for registered accounts)

2.2 Payment and Financial Information

When you place an order or make a payment through our website, we collect financial information necessary to process your transaction, including:

• Credit or debit card information (card number, expiration date, CVV)
• Billing address
• Payment method preferences
• Transaction history and order details

Please note that payment card information is processed through our secure third-party payment processors and is not stored on our servers in unencrypted form. We use industry-standard encryption and comply with Payment Card Industry Data Security Standards (PCI DSS).

2.3 Order and Transaction Information

Each time you place an order with us, we collect details related to that transaction, including:

• Items ordered, including customizations and special instructions
• Order date and time
• Delivery or pickup preferences
• Order value and payment confirmations
• Loyalty points and rewards activity

2.4 Usage and Behavioral Data

When you visit our website, we automatically collect certain information about how you interact with our platform, including:

• Pages visited and content viewed
• Time spent on each page
• Links and buttons clicked
• Search queries entered on our website
• Referring URLs (the website you came from before visiting ours)
• Navigation paths through the website

2.5 Device and Technical Information

We collect technical data about the device and software you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers (including mobile device IDs)
• Screen resolution and display settings
• Language settings
• Time zone settings

2.6 Location Information

With your consent, we may collect precise or approximate location data to facilitate delivery services, suggest nearby locations, or personalize your experience. You may disable location sharing through your device settings at any time.

2.7 Communications and Feedback

If you contact us by email, phone, or through any contact form on our website, we will collect:

• The content of your messages and correspondence
• Your contact details as provided
• Any feedback, reviews, or complaints you submit
• Survey responses

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity on our website. For detailed information about our use of cookies, please see Section 8 of this Privacy Policy.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your social media account or use social login features)
• Third-party delivery partners or platforms
• Advertising and analytics partners
• Publicly available databases

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information for the following purposes:

3.1 Providing and Managing Our Services

• To process and fulfill your food orders
• To manage your account and account preferences
• To arrange delivery or confirm pickup times
• To process payments and send transaction confirmations
• To provide customer support and respond to your inquiries
• To resolve disputes and troubleshoot problems

3.2 Personalization and User Experience

• To remember your preferences, favorite orders, and saved addresses
• To personalize the content, offers, and promotions shown to you
• To make product recommendations based on your order history
• To improve the usability and functionality of our website

3.3 Marketing and Promotional Communications

• To send you promotional emails, newsletters, and special offers (with your consent, where required by law)
• To notify you of new menu items, deals, and loyalty rewards
• To conduct contests, sweepstakes, and other promotions
• To display targeted advertisements on our website and third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

3.4 Analytics and Website Improvement

• To understand how users interact with our website and services
• To conduct research, analysis, and testing to improve our offerings
• To monitor website performance and identify technical issues
• To develop new features, products, and services

3.5 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal processes
• To enforce our Terms of Service and other agreements
• To protect the rights, property, and safety of our Company, our customers, and the public
• To detect, prevent, and investigate fraud, unauthorized activities, and security breaches

3.6 Business Operations

• To maintain and improve our internal records and databases
• To conduct internal audits and reporting
• To manage corporate transactions such as mergers or acquisitions

4. How We Share Your Information

We do not sell your personal information to unaffiliated third parties for their own direct marketing purposes without your explicit consent. However, we may share your information with certain trusted parties under the following circumstances:

4.1 Service Providers and Business Partners

We work with third-party vendors and service providers who help us operate our business and deliver our services. These parties may have access to your personal information only to the extent necessary to perform their specific functions and are obligated to maintain the confidentiality and security of your data. These include:

• Payment processors (e.g., Stripe, Square, or similar PCI-DSS compliant providers)
• Delivery and logistics partners
• Email marketing and communication platforms
• Cloud hosting and data storage providers
• Customer relationship management (CRM) software providers
• Web analytics providers (e.g., Google Analytics)
• Advertising technology platforms

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe disclosure is required or permitted by law, including:

• In response to a court order, subpoena, or other legal process
• To comply with a government or regulatory authority's request
• To investigate potential violations of our Terms of Service
• To protect the safety of our employees, customers, or the general public
• To prevent or detect fraud or criminal activity

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that does not directly identify you with third parties for research, analytics, marketing, or other purposes. This data cannot reasonably be used to identify any individual person.

4.5 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so.

5. Data Security

The security of your personal information is of utmost importance to us. We implement a variety of technical, organizational, and physical safeguards designed to protect your information from unauthorized access, use, alteration, or destruction, including:

• Encryption: We use Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access that information. All staff with access to personal data are required to adhere to confidentiality obligations.
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and other security technologies to protect our network infrastructure.
• PCI DSS Compliance: Payment card data is handled in accordance with Payment Card Industry Data Security Standards.
• Regular Security Audits: We periodically review our information collection, storage, and processing practices to guard against unauthorized access.
• Incident Response: We maintain an incident response plan to address potential data breaches promptly and in accordance with applicable law.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we have shared it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we hold about you.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

6.2 General Privacy Rights for All Users

Regardless of your state of residence, we provide all users with the following rights, to the extent feasible and required by applicable law:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate information in your account or records.
• Right to Deletion: You may request deletion of your personal information from our records, subject to legal retention requirements.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where our processing of your data is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• By Email: [email protected]
• Via Website: pizza-jets.rest

We will respond to your request within 45 days of receipt. In certain circumstances, we may need to extend this period by an additional 45 days, in which case we will notify you of the extension. We may ask you to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

7. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Our general data retention periods are as follows:

When your personal information is no longer required, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate the data from further processing until deletion is possible.

8. Cookie Policy

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, and support our marketing efforts. A cookie is a small data file placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, shopping cart management, and account login. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and any error messages. This data helps us improve our website's performance. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred language or saved address) and provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests. They may also be used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns.

8.2 Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete certain cookies. Please note that disabling certain cookies may affect the functionality and performance of our website. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance (DAA) at www.aboutads.info or the Network Advertising Initiative (NAI) at www.networkadvertising.org.

For more detailed information about our use of cookies and how to manage them, please refer to our full Cookie Policy, available on our website at pizza-jets.rest.

9. Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA). We also do not knowingly collect personal information from individuals between the ages of 13 and 17 without verifiable parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such a notification, we will take prompt steps to delete the child's information from our systems and records.

We do not direct our marketing communications to individuals under the age of 18, and we do not target advertising toward minors. If we become aware that we have inadvertently collected information from a minor, we will act swiftly to remove such data.

10. International Data Transfers

Jet's Pizza is based in the United States, and we primarily collect and process personal information within the United States. Our servers, databases, and service providers are located in the United States, and your data is stored and processed under the laws of the United States.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our website and providing us with your information, you consent to this transfer, storage, and processing in the United States.

We take appropriate measures to ensure that any international transfers of personal data comply with applicable data protection laws and that your information is adequately protected. Where required, we implement appropriate safeguards such as standard contractual clauses or other legally recognized transfer mechanisms.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Jet's Pizza. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over and assume no responsibility for the content, privacy practices, or security of those websites.

The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to or alter its behavior based on DNT signals from web browsers. We will continue to monitor developments in this area and update our practices if a standard is established.

You may, however, manage your cookie preferences as described in Section 8 of this Privacy Policy to limit tracking activities on our website.

13. How to File a Privacy Complaint

If you have concerns about how we are handling your personal information and believe that we have failed to address those concerns adequately, you have the right to file a complaint with the appropriate regulatory authority.

13.1 Contact Us First

We encourage you to contact us directly before filing a formal complaint. We take all privacy concerns seriously and will make every effort to resolve your concern promptly and fairly. You may contact our privacy team at:

• Email: [email protected]
• Website: pizza-jets.rest

13.2 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) enforces federal consumer protection laws, including those related to privacy. If you believe we have engaged in unfair or deceptive practices related to your personal information, you may file a complaint with the FTC:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357

13.3 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov

You may also contact the California Attorney General's Office at oag.ca.gov.

13.4 State Attorneys General

Many U.S. states have enacted privacy laws and empower their Attorneys General to investigate privacy violations. If you reside in a state with privacy protections, you may also have the right to file a complaint with your state's Attorney General office. A directory of state Attorneys General is available at www.naag.org.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Notify registered users by email where required by law
• Display a prominent notice on our website for a period of time following the change

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of those changes.

15. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise any of your privacy rights, please do not hesitate to contact us: